EU Withdrawal

Under the EU Consumer Rights Directive, you have the right to withdraw from your purchase within 14 days of receiving your order, without needing to provide a reason.

To exercise this right, please complete the form below. Once submitted, you will receive a confirmation email to the address you provide, and our team at Alternative Services will be in touch to arrange next steps.

Please note that the 14-day withdrawal period begins on the day you, or someone you nominate, takes physical possession of the goods. Submitting this form within that period is sufficient — you do not need to return the goods before contacting us.

If you have any questions before submitting, please contact us using our online chat.