Ordering

Ordering:

All orders should be placed online at www.alternativess.com or www.altservices.eu.

When placing an order, you warrant that all information given is accurate and complete. All orders are subject to acceptance and product availability.

General availability information for products is listed on each individual product description. Whilst this is normally up to date we cannot guarantee this information. If Alternative Services has insufficient stock to deliver the goods you have ordered, we will not normally charge your credit or debit card until the items about to be despatched.

All prices listed on our web site are correct at the time of entering the information; however, we reserve the right to change prices of any product at any time. However, as part of our price pledge, the prices you will pay are those shown on our web site at the time you submit your order.

We will not normally charge your credit card until the point of despatch of the goods; therefore no contract for the sale of any product will exist between you and Alternative Services until we accept your order by despatching the product to you. When this happens we will confirm the acceptance by sending you an email.

This confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method and cost (including relevent taxes and P&P).

You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.

If your order has not been accepted, we will endeavour to contact you to explain the reasons why.

About 85% of all orders received are despatched same day or next working day. Another 12% are despatched within 7 to 10 days (if not stocked or extra work involved). The other 3% that take longer are the unlucky ones. These orders may feature products that are currently unavailable from our suppliers or the manufacturer is having difficulty with production or keeping up with demand. See the Stock Status message on each product page for our best guess on despatch dates.

Splitting any order for any reason such as excessive delays for example will remain at our discretion. Should we move any item to a separate backorder we will not increase the overall shipping cost of your order. However, the delivery service choice for any backorder will be the default option and may not be the same service level as the original order.

Should you request splitting of any order then we may charge additional delivery costs if the delay has not been excessive.

In addition to arrow shaft cutting instructions we provide a Notes box on the Checkout page for any additional comments or instructions you may have. We will of course do our best to adhere to any instructions within reason. Please note the arrow shaft cutting box is purely to state the cutting length required. It is not intended for you to add further products. These must be added separately. Equally if the cutting length requested is too long or too short or any other reason we may choose to leave the shafts uncut / factory length. We do not charge for arrow shaft cutting when these items are purchased from us. We will not enter into any dispute over supplying factory length shafts. However if we make a mistake on arrow shaft cutting we will of course replace the shafts (if too short) or request a return (if too long) within reason.

We are always working hard to improve our service in all areas and we take all comments seriously, but please remember, we are human too!

If you should experience any problems with your order please e mail us with a friendly message with a concise description of what's wrong and what we need to do to sort it out.

Finally, all commercial packages leaving our premises will include a copy of your Invoice. This document is usually used as the address label on the outside of the package. Sensitive information such as credit card details are NOT displayed on any document. Packages destined outside the UK/EC will also include packing notes which are copies of the invoice attached to the exterior plus a customs declaration. Please do not ask us to create fake documents or omit details. Any requests to do so will be ignored.

Changes & Additions:

We politely decline any requests for additions or changes. All orders are considered final upon submission. Please ensure all details are correct before submitting your order. Due to the volumes of orders and emails we receive on a daily basis and continual shortage of suitable staff it is no longer possible to make additions and changes.