Complaints

Whilst every effort is made to ensure that every order is completed correctly we may occasionally make an error.

If we have made an error on your order the correct procedure is to first send us a polite email explaining the problem. We treat all complaints seriously and we will always handle any such issues as quickly as possible.

Complaints will only be handled via email.

From 15th February 2016, all businesses which trade online must provide a link to the Online Dispute Resolution website by law. All online traders should also already have a contact email address on their website. An online contact form that does not show the email address is not sufficient. Please beware of traders who are not following these new regulations. The Online Dispute Resolution web site is located at http://ec.europa.eu/consumers/odr/