Cancellation

You are entitled to cancel this contract and receive a refund of the contents provided that you exercise your right within fourteen days after the day on which you receive the products.

The procedures for cancellation are detailed below and vary depending at what stage of the order process you are at.

If you haven't already submitted an order, you may clear the items in your shopping cart at any time simply by exiting the web site or closing your browser.

If you have submitted your order and received your confirmation email from Alternative Services, you can still cancel your order up to the point of processing. PLEASE DO NOT EMAIL US OR USE THE STANDARD CONTACT FORM ON OUR WEBSITE AS WE CANNOT GUARANTEE THIS WILL BE PICKED UP BEFORE WE SHIP. Instead please log in to your account and select your Order and write a message in the contact box. Please ensure you clearly state CANCEL ORDER and give a reason for cancellation.

If you wish to cancel your order after it has been processed you will need to wait until you receive the product and then follow our Returns procedure. You may not request a cancellation between the point of processing and the receipt of your order. If you refuse the shipment then any returns fees will be deducted from any refund.

By submitting your order you fully agree to abide by these terms of sale.

Once we have received notification from you that you wish to cancel an order, any sum charged by us to your credit or debit card or Paypal account will be re-credited to that credit or debit account within 30 days of your order, provided the goods you return are in the same condition that they were when delivered to you.

You will be liable for any charges incurred when returning unwanted goods to Alternative Services, unless the return is as a result of an error on our part.

Please refer to our Special Order terms for item(s) that cannot be cancelled.