Politique d’expédition
Shipping Policy
Last updated: April 2026
Processing Time Orders are processed within [1–3] business days. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Destinations We ship to Luxembourg and across the European Union, as well as internationally. If your country is not available at checkout, please contact us at sales@alternativess.com or visit www.alternativess.com and select the store most suitable for your location.
Shipping Rates & Delivery Times
| Destination | Method | Estimated Delivery | Cost |
|---|---|---|---|
| Luxembourg | Standard | 1–3 business days | Contact us |
| EU Countries | Standard | 3–7 business days | Contact us |
| International | Standard | 7–14 business days | Contact us |
Tracking Once your order has shipped, you will receive a confirmation email with a tracking number except for standard post which does not have any tracking. Please allow up to 2 working days for tracking information to update.
Customs & Import Duties For deliveries within the EU, no customs duties apply. For international orders outside the EU, the recipient is responsible for any customs fees, import duties, or taxes imposed by their country.
Lost or Damaged Shipments If your order arrives damaged or is lost in transit, please contact us within [14] days of the expected delivery date at sales@alternativess.com. We will work with the carrier to resolve the issue as quickly as possible.
Returns & Exchanges Please refer to our policy for information on returns and exchanges.
Contact Us For any shipping-related questions, please reach out to us at: sales@alternativess.com